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Copperas Cove survey: satisfaction edges up; parks, downtown and infrastructure top priorities
Summary
Consultant Cobalt Community Research presented results of the 2025 citizen engagement and priority assessment, showing an ACSI score increase to 51 and highlighting parks and recreation, downtown improvements, and infrastructure as community priorities.
At a workshop on Oct. 21, 2025, Copperas Cove staff and Cobalt Community Research presented the results of the city’s 2025 citizen engagement and priority assessment to the mayor and council. Will Saint Amor, executive director of Cobalt Community Research, reported an American Customer Satisfaction Index (ACSI) score increase for Copperas Cove to 51 in 2025 from 48 in 2021 and described key drivers of community satisfaction and areas for follow‑up.
Saint Amor said the survey drew a random sample of 2,000 registered voters with two mail waves and allowed a supplemental online response; the consultant reported 576 valid responses from the random sample, producing a margin of error of about ±5%. The survey used standard crosstabs to compare 2021 and 2025…
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