Dunn County IT outlines continuity plans, municipal support and CAD/fiber redundancy
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Summary
Information-technology staff described the county's continuity-of-operations planning, municipal IT support agreements (including Menomonie and Sand Creek), ticketing volumes, and external redundancy for CAD and fiber connections.
An Information Technology staff member told the Dunn County Board of Supervisors the county has restructured its IT team, expanded municipal support and invested in network redundancy to keep critical services running.
The presenter said the IT group has reduced from a nine-person salary budget in 2021 to a six-person budgeted team in 2026 and has begun offering managed IT services to several municipalities. The county has onboarded Sand Creek and the town of Grant and has a tiered support agreement with the City of Menomonie under which the county provides tier-1 support while Menomonie’s IT manager remains engaged; those municipal agreements generate modest revenue, the presenter said — about $35,000 a year from Menomonie.
On service demand the presenter said the county handled 2,825 ticketing requests from Oct. 1, 2024, to Oct. 5, 2025, with about 18% of those requests tied to the city contract; of the city tickets, the county completes roughly 40% and is working to increase its share above 50%.
The department has undertaken continuity-of-operations/continuity-of-government (COOP/COG) planning to reduce single points of failure. The county hosts the computer-aided-dispatch (CAD) system used by agencies including Colfax, Elk Mound, the University of Wisconsin–Stout and the City of Menomonie. To guard against fiber cuts and other external outages, IT staff replicate systems and maintain alternate fiber paths, including equipment hosted in the Chippewa Valley Technical College (CVTC) regional data center in Eau Claire. The presenter said this gives the county an off-site copy of systems and data to use if local facilities are disabled by flood, fire or other events.
The IT presenter asked supervisors to note that the county’s “access” and “core” network layers are designed to prevent single points of failure and to keep services running even when one path is cut.