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Board approves migration to hosted VoIP to replace aging Cisco phone system; county projects $1.25 million savings over five years
Summary
Supervisors authorized a cooperative procurement to adopt a hosted Voice over IP telephone service (vendor presented as 'Chantelle/Chantel' in the presentation), moving responsibility for infrastructure maintenance to the provider for 467 telephones and a fixed five‑year operating cost.
The Bedford County Board of Supervisors on Oct. 14 authorized procurement and implementation of a hosted Voice over IP telephone service to replace the county’s aging Cisco system, approving the recommended vendor and a five‑year cooperative contract that county staff say will reduce costs by about $1.25 million over five years.
Mark Norris, representing the county IT team, said Bedford County currently operates 467 telephones on an aging Cisco infrastructure that would require hardware and software replacement and significant staff training to continue on‑premises support. Norris said staff evaluated alternatives and proposed a managed hosted VoIP option presented in…
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