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Health and Human Services to launch ongoing community feedback survey in January
Summary
Beltrami County Health and Human Services plans an ongoing anonymous survey using Microsoft 365 to collect feedback from clients, partners and employees starting January 2026; results will inform training, process changes and service improvements.
Beltrami County Health and Human Services will launch an ongoing community feedback survey in January 2026 to collect anonymous input from clients, partner agencies and county employees, Director Annelyn Seth told the county board on Tuesday.
Seth said the department will use the county's Microsoft 365 platform at no additional cost, and that leaders plan an initial rollout in January followed by iterative updates based on division‑level review. "We're, again, looking to start it in January, but we are going to be having a number of meetings with our division director team just to ensure that the questions that we're asking in this survey are getting us to the outcomes that we're looking for," Seth said.
Survey design: The draft presented to commissioners allows respondents to identify as customers, county employees or partner providers and to indicate which HHS unit they interacted with. Questions cover professionalism, clarity of information provided, whether next steps were communicated, and whether referrals to community resources were made. Comment fields will allow free‑text suggestions.
How results will be used: Seth said the department will review trends and patterns and apply results to staff training and process improvement. She emphasized the distinction between local processes the county can change and state policies it cannot. "There are things that we have control of at the local level that we can impact...and there are certain things we can't impact, such as policies that come to us from state lead agencies," she said.
Distribution and anonymity: Staff plan QR codes, web links and business cards to collect responses. The county will accept anonymous submissions to encourage candid feedback. Seth said the department expects to analyze trends rather than focus on single responses and will compare experiences across units.
No formal county action was taken; commissioners asked about expected response volumes and whether the survey will be ongoing; Seth said it will remain active and that other Minnesota counties use similar tools.
