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Orland Park development services shifts to Tyler permitting; staff watch for staffing needs
Summary
Development services launched a new Tyler permitting system in June, with phased rollout of permitting processes and training underway. Director Steve said the department will evaluate whether technology efficiencies reduce the need for additional staff before requesting new hires.
Development services told the board the new Tyler permitting platform went live in June and the department is now training staff and rolling out additional modules.
Director Steve (last name not specified) said the permitting system migration completed its first major phase in mid‑2025; staff are entering legacy data, training users and planning phased activations of new functions. He said the department chose to defer some staffing requests until the new system’s productivity gains are measured, noting a cautious approach: if process automation does not meet needs, staff will return with requests for additional personnel.
Steve said the department has been busy with building permits, inspections and a large pipeline of development applications. He said the system conversion included significant work to clean legacy records and link paper archives to electronic files to avoid data loss and to support FOIA responses.
Trustees asked about response time improvements and whether permitting could move from days of back‑and‑forth to faster, applicant‑driven submittal steps. Steve said some workflows will shorten once applicants submit complete packages through the system, but that public education and internal programming remain necessary.
Ending: The department will track throughput, return with staffing recommendations if needed and continue phased rollout of Tyler modules.
