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Metro Transit reports fewer physical assaults; operator protections, de‑escalation training and barriers planned
Summary
Metro Transit reported a recent drop in physical assaults on operators and outlined steps taken: an internal assault‑review protocol with Teamster representation, mandatory de‑escalation training, expanded signage and planned retrofitting of operator barriers across the fleet, plus new incident definitions in a Teamsters contract amendment.
Metro Transit staff updated the Transportation Commission on onboard safety and fare‑enforcement issues on Oct. 8, describing a suite of changes intended to reduce assaults and improve operator safety.
Chief operating staff reported a spike in physical assaults earlier in 2025 but said there were zero physical assaults reported in the second and third quarters after interventions. Metro and union representatives formed two working groups: an internal Assault Protocol Review Team (three Metro staff and three Teamster representatives) that reviews video and documentation from incidents to recommend mitigations,…
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