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Metro onboard survey: transfers down for low‑income and Black riders, riders with disabilities report mixed impact
Summary
A regional onboard survey released by the MPO shows the 2023 transit-network redesign reduced transfer needs for Black and low-income riders but left riders with disabilities more likely to report negative impacts; the city and Metro say the data will inform Title VI analyses and regional planning.
Ben Lyman of the Greater Madison Metropolitan Planning Organization presented results of Metro Transit’s onboard survey and analysis on Oct. 8, reporting three major takeaways: the 2023 transit network redesign reduced the need to transfer for Black and low‑income riders, the systemwide transfer rate declined for those groups compared to 2015, and riders with disabilities reported more negative attitudes about the changes.
Key findings cited by MPO staff: compared with a 2015 onboard survey, the share of Black and African American riders who needed to transfer to complete trips fell from 49% in 2015 to 33% in 2024. Low‑income riders’ transfer rates also…
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