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City honors Customer Services Week; department reports call, contract and digital metrics
5906524 · October 8, 2025
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Summary
Council recognized Customer Services Week and city staff reported that customer services handled tens of thousands of transactions this year; council also noted a recovery center referenced in the consent agenda.
City Council recognized National Customer Service Week and heard a summary of activity and performance metrics from Columbia’s customer services and utility teams.
Tiffany Radimer, director of customer services, and staff described a department of about 90 employees that handled high volumes of customer interactions in 2025. The presentation cited…
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