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Arlington ISD says bus staffing, new 'Let's Talk' platform improved start-of-year service
Summary
The transportation department reported improved driver attendance and a new customer-service platform that handled more than 2,500 chatbot exchanges, and said fleet refreshes and increased staffing have reduced constituent complaints compared with prior years.
The Arlington ISD transportation department told trustees on Oct. 2 that startup challenges from previous years have eased thanks to improved hiring, stronger attendance and a new customer-service platform called "Let's Talk." The department said the platform answered more than 2,500 chatbot queries and reduced inbound email and phone-volume for simple questions.
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