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Kodiak borough begins Tyler software migration for assessing and finance; vendor on site to expedite go-live
Summary
Borough assessing staff described an on-site conversion from Harris to Tyler software, with Tyler general manager Jeff Henderson present to support the go-live; finance migration and dual-entry testing will continue through December.
Borough assessing and finance staff told the Oct. 2 assembly that they are migrating property-assessment and finance systems from Harris to Tyler and that Tyler personnel are on-site to support the conversion.
Sima Groot, the borough assessor, said the Tyler team sent two staff members to Kodiak to help ensure the conversion and go-live run smoothly. "They have been awesome to work with and gracious in helping us move through the software with our needs," Sima said, adding that assessing staff have been testing and that Tyler staff would return to assist finance in the coming weeks.
Jeff Henderson, general manager for Tyler’s appraisal and tax business unit, said, "Tyler sees these relationships as long term partnerships," and confirmed Tyler staff will continue to work with Kodiak’s assessing and finance teams this year and over the next several years.
Borough Manager Amy Williams reported finance and IT will run dual-entry (legacy and new systems) through December to verify financial calculations and functions. The assembly packet and manager's report said the property-access module is expected to go live in mid-October. Finance staff were described as verifying data and functions while IT supports the migration and updates borough servers.
The manager said the on-site presence of Tyler leadership allowed rapid resolution of issues during the week: "When the general manager is here and you have a problem, he just picks up the phone, and within 5 minutes, that problem is fixed." Assessing staff also referenced preparations for in-person village trips in November and public assistance events at local community gatherings.
No formal action was taken by the assembly on the Tyler contract during the meeting; the manager said a three-year contract with a card-technology provider (separate from Tyler) was expected to be signed early next week following negotiations with the city of Kodiak and borough leadership.
