Sandoval County says dispatch center fully operational after transition; county thanks partners

Sandoval County Manager Wayne Johnson told the Board of County Commissioners on Oct. 22 that the county’s consolidated dispatch center began receiving both emergency and non‑emergency calls starting at 9:15 a.m. that day and is now fully operational.

Johnson called the project "frustrating" at times but praised county staff and vendor partners for their roles in the transition, singling out Yvonne Fox, Amber Kentrell, Ryan Sloda, Michael McGrady, Jeff Steyer and several staff from Lumen and Motorola. "There’s a lot of different companies that work on making a 9‑1‑1 work, and we would be remiss if we didn't include the state," he said, and later thanked partner dispatch centers in Bernalillo County, state police dispatch and the Rio Rancho dispatch center for assistance during the transition.

Commissioners echoed appreciation for public‑safety staff and IT personnel. The county manager and commissioners said the center will serve as a model for other counties and that the county will continue collaborating with state and regional partners on operations, training and interoperability.

No formal action was required; the presentation was informational and concluded with public acknowledgement of staff and partner contributions.