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Racine proposes 'white-glove' approach to increase private sump-pump installs as part of inflow and infiltration plan
Summary
DPW officials said the city will add a customer-service position to help residents complete sump-pump rebates and installations after low take-up from self-service approach; the city hopes a more hands-on 'cradle-to-grave' process will accelerate inflow-and-infiltration reduction goals required by the wastewater commission.
Racine — Department of Public Works officials told the Committee of the Whole that their existing, owner-initiated sump-pump voucher program has produced far fewer installs than expected and the department will pilot a new, hands-on position to shepherd residents through the process.
DPW Director (presenting) said the city has received more than 700 program applications but has issued only about 78 vouchers and seen 59 completed installations under the prior approach. "We have taken over 700 applications. And we've only issued, I think, 78 vouchers, and only 59…
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