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License commission orders prehearing conference after customer complaint against Fastlane Auto Sales
Summary
The Springfield City License Commission voted to schedule a prehearing conference for Fastlane Auto Sales and Service Inc. after a customer complaint alleging prolonged repair delays and warranty-handling problems.
The Springfield City License Commission voted on Oct. 22 to schedule a prehearing conference for Fastlane Auto Sales and Service Inc., d/b/a Fastlane Auto Sales and Service Inc., following a customer complaint about prolonged repair delays and warranty handling.
The complaintant, identified in the hearing as Miss Ellison, told the commission she had to pay for a rental car after Fastlane retained her vehicle for about two months while she waited for the business to contact a warranty provider. "I should be reimbursed for the time I had to come out of pocket to pay for a rental because he had my car for 2 months and it was just sitting,"…
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