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EEC details new family and educator portals to streamline CCFA, certification and case management
Summary
The Department of Early Education and Care updated the board on two IT modernization efforts: a family portal to allow online waitlist enrollment, CCFA applications and case management, and an educator portal to streamline certification and later credentialing.
The Department of Early Education and Care provided an update on its IT modernization projects: a family portal to support waitlist enrollment, online CCFA applications, status notifications and case management; and an educator portal to streamline certification workflows and support future credentialing and roster management.
Agency product and program teams said the redesign aims to reduce administrative burden, consolidate multiple legacy systems, and provide a human-centered, mobile-friendly experience that preserves local touch points such as CCR&R and 2-1-1 assistance. Staff described the work as a series of iterative “build with” cycles: design with users, beta test, iterate, and publish minimal viable products (MVPs) rather than a single large replacement.
Family portal details: staff said the project has entered a beta testing…
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