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County staff: paratransit ridership up about 30–35% after fare-free policy; rider counts and in-house CDL training coming
Summary
Staff reported that fare-free service has boosted paratransit rides roughly 30–35 percent and said the department will begin route-by-route, stop-by-stop rider counts and has hired an in-house CDL trainer to build capacity.
In the committee's staff report, a county staff member said the department's fare-free pilot has had a stronger effect on paratransit ridership than on fixed-route service, and outlined steps to improve scheduling and training.
Allison Swint, the staff member presenting operations updates, said fixed-route ridership has not increased as much as expected, while paratransit ridership has increased…
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