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Everman council approves new ticketing software after vendor update would have disabled current devices
Summary
Facing an imminent vendor update that would render current ticket-writing hardware unusable, the Everman City Council approved an annual contract with Trusted Driver Inc. to keep citation data flowing into court systems without costly new hardware purchases.
The Everman City Council on Oct. 14 approved a contract with Trusted Driver Inc. for a ticket-writing software system after staff reported that a recent update from the city’s previous vendor would disable the city’s existing citation devices.
Staff told council that Tyler Technologies — the city’s existing provider — notified the city that an update would prevent current handheld devices from transmitting citation data into the court system. Replacing those devices with Tyler-compatible replacements would cost an estimated $25,000 in capital purchases, staff said.
Staff presented Trusted Driver as an alternative that integrates with the city’s current case-management software and allows officers to use existing hardware (mobile laptops, tablets or city-issued phones). Staff said the Trusted Driver option carries an annual cost of $9,000 that can be covered from court-technology funds; council was told a year-end budget amendment would be required to formalize funding.
Why it matters: Without a replacement solution, officers would still be able to print citations but staff would have to manually enter each citation into the court system, dramatically increasing staff workload. Staff reported the city averages hundreds of citation and warning documents monthly.
Financial and contractual details: Staff told council the city originally spent CARES Act funds — roughly $30,000 to $50,000, staff said — on the Tyler hardware, which staff described as nearing end of life for ticket transmission after the vendor update. Trusted Driver was presented as cheaper over time because it avoids a large immediate capital outlay.
Council action and vote: Council approved the agreement with Trusted Driver Inc. by resolution (cited during the meeting). The motion passed on a roll call with all present council places and the mayor voting “Aye.” Staff said the Tyler master user agreement can be terminated once the city goes live with the new system.
Next steps: Staff will finalize the Trusted Driver contract and start migration; staff also said the procurement will require a year-end budget amendment to move funds from court-technology reserves.
