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CPPA enforcement division reports surge in complaints, outlines multi‑track strategy
Summary
Deputy Director Michael Macko told the board the enforcement division has opened hundreds of investigations and received more than 8,200 consumer complaints since launching its portal; the division described a strategy to build precedent across CCPA and Delete Act matters.
The California Privacy Protection Agency’s enforcement division reported substantial growth in consumer complaints and outlined a multi‑track enforcement strategy at the Sept. 26 board meeting.
Deputy Director Michael Macko told the board the agency’s consumer portal has received "8,265 consumer complaints since launching that system," and said the division currently averages "about, a 150 complaints or so every single week." He said complaints most commonly involve the right to delete, collection/use/sharing, and the right to limit.
Macko described how the division has pursued both public enforcement…
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