Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Garland’s risk management shows progress on liability‑claims process; audit identifies remaining documentation and reporting gaps
Summary
Internal audit found the city has implemented many prior recommendations to speed claim processing and add online filing, but auditors identified pockets of missing historical entries, periodic reporting and access‑control tasks that remain in progress.
The Audit Committee reviewed a follow‑up audit of the city’s liability‑claims process Sept. 30 and heard that the risk management office has implemented the majority of earlier recommendations but still needs to close several items related to documentation, periodic reporting and software access control.
Audit staff said the city handled 1,130 claims during the review period (Jan. 2021–Mar. 2025) and paid about 32% of submitted claims; total paid claims in the scope were roughly $1.8 million, with the largest single payment around $133,935. The departments generating the most paid claims in the audit window were sanitation, police and Garland Power & Light.
Since a prior 2020 audit, the city’s risk management office has introduced an online claim‑submission portal, provided…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
