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Boulder parks staff outline new community access framework and SmartRec rollout to simplify rentals and permits
Summary
The department described a Community Access Framework to standardize rentals, permits and partnerships, and previewed a Nov. 14 SmartRec software launch that will phase in new membership and self-service booking capabilities.
Parks and recreation staff presented a Community Access Framework designed to streamline rentals, permits and partner relationships across park and recreation spaces and to improve equity and customer experience.
Brian Geary, senior manager of programs and partnerships, and Chris Pasarelli, project lead, told the advisory board they organized a cross-department "matrix" team to inventory rentalable spaces, user types and current administrative friction. Their goal is to make reservation processes more intuitive, provide Spanish-language access where needed, introduce an annual "customer permit" option for recurring commercial users, and bring low-friction…
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