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City reports drop in calls at Windsor Point apartments after management, security and voucher changes
Summary
City staff told the council that interventions and management changes at Windsor Point affordable housing have reduced police calls for service by about 62% compared with earlier reporting periods, and new partnerships are expanding supportive services and veteran housing vouchers.
City staff and police told the Carlsbad City Council they have seen a substantial reduction in police calls for service at Windsor Point affordable housing after management changes, additional on‑site coverage and service partnerships.
Housing and Homeless Services Director Mandy Mills and Assistant Police Chief Reid Shipley presented an update on Windsor Point, which comprises two noncontiguous sites with 24 and 26 units developed as permanent supportive housing. Solari Enterprises became the property manager in late November and added a second on‑site community manager to increase coverage; Affirmed Housing and Solari also produced an updated management plan with terms aimed at neighborhood priorities.
Shipley described the police data: in the current reporting cycle the department recorded 87 calls to the Windsor Point locations over six months (February–July), down from 190 calls in a prior five‑month period and 775 in a previous six months — a roughly 62% overall decrease compared with earlier measures. Of those contacts since the last report, only two arrests (about 3% of calls) were recorded; both were domestic violence incidents. Shipley said some lower‑level incidents are being handled by site security and case management and that site staff have made 14 requests for police assistance in the current period — evidence of coordination rather than avoidance.
Mills said the project was awarded six HUD VASH (Veterans Affairs Supportive Housing) project‑based vouchers to serve veteran households; two units are expected to be occupied soon via attrition. She noted that “permanent supportive housing” units are independent apartments with required case management, not shelters.
Council members praised the decline in incidents and asked for continued county collaboration on security funding, coordinated entry and referrals. Staff said they hold monthly interagency meetings (police, housing services, management, county behavioral health) and biweekly security meetings between police and property managers. The report was received as informational; several council members suggested future updates could be received as written reports rather than presentations.
