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Allentown committee hears HR priorities: case-management software, training, digital onboarding and staffing
Summary
At an Allentown City committee meeting, Mr. Velasquez outlined human resources budget priorities including a case‑management system (Munis), expanded training and succession planning, digital onboarding, and a request for additional personnel; council leaders asked staff to research funding and survey results.
Mr. Velasquez told an Allentown City committee that his top human resources budget priorities include implementing a case‑management system, expanding training and development, improving recruiting and onboarding processes, and adding staff to the HR office.
"The first item on the list is really the case management system," Mr. Velasquez said, adding the system should help "track[ ] and memorializ[e] all kinds of interactions, whether they be complaints, just counseling sessions, people who call, maybe just wanting a policy interpretation." He said the city’s Munis software recently appeared to offer options that could meet some of those needs: "I am actually very encouraged though. I just was introduced to, to some information about Munis that is very encouraging."
Velasquez said the goal of a case‑management system is to move away from largely manual, paper processes and to allow staff to pull reports quickly when asked about how cases are handled. "Prior to this, it's all…
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