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Board reports enforcement statistics, trains expert consultants and outlines probation monitoring outcomes
Summary
Consumer Protection Services reported 576 cases opened in FY24–25, described SharePoint workflow improvements, announced eight new expert consultants (about 50 total), and probation staff reported 61 licensees on probation with 10 enrolled in the Premier substance-abuse program.
The Physical Therapy Board’s enforcement units reported workload and program updates on Sept. 24, including case statistics, process improvements and expert-consultant training.
Consumer Protection Services (CPS) highlights
CPS Manager reported the board opened 576 cases in fiscal year 2024–25, a 13% increase from the prior year. In the most recent quarter the board opened 159 cases (110 consumer complaints and 49 arrest/conviction reports). Staff said SharePoint-based intake and forms have reduced email clutter and improved workflows for case initiation, expert task orders and approvals.
Investigation timelines and outcomes
- Average intake-to-initiation time this quarter: 2 days (target 9…
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