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Board reports enforcement statistics, trains expert consultants and outlines probation monitoring outcomes
Summary
Consumer Protection Services reported 576 cases opened in FY24–25, described SharePoint workflow improvements, announced eight new expert consultants (about 50 total), and probation staff reported 61 licensees on probation with 10 enrolled in the Premier substance-abuse program.
The Physical Therapy Board’s enforcement units reported workload and program updates on Sept. 24, including case statistics, process improvements and expert-consultant training.
Consumer Protection Services (CPS) highlights
CPS Manager reported the board opened 576 cases in fiscal year 2024–25, a 13% increase from the prior year. In the most recent quarter the board opened 159 cases (110 consumer complaints and 49 arrest/conviction reports). Staff said SharePoint-based intake and forms have reduced email clutter and improved workflows for case initiation, expert task orders and approvals.
Investigation timelines and outcomes
- Average intake-to-initiation time this quarter: 2 days (target 9 days). - Average case age for non-AG referrals this quarter: 154 days; FY average 175 days (target 180 days). - Cases finalized at the Attorney General’s office averaged 676 days from complaint to closure (target 540 days); staff noted multi-party involvement and case complexity as drivers of longer timelines.
Enforcement results for FY24–25 included 38 citations issued, 64 referrals to the Attorney General’s office, one interim suspension order and two PC-23 orders; the disciplinary summary listed public letters of reprimand, probation placements and revocations in the quarter.
Expert consultant training
Staff and the AG’s office conducted an in-person expert-consultant training Sept. 22. The board added eight new experts and now has about 50 active experts available to review cases. Managers said the board collects specialty and location data to better match experts to cases. Experts are paid $100 per hour for report work and $150 per hour for hearing preparation and testimony; travel and mileage reimbursement apply.
Probation monitoring
Probation staff reported a decline in total probationers from 66 to 61 in FY24–25. As of June 30, 44 probationers were actively serving a term in California; six were tolling out of state and 11 tolling in state for unemployment or underemployment. Ten active probationers (about 23% of active non-tolling probationers) were enrolled in the Premier substance-abuse rehabilitation program; one probationer completed the program in the quarter. The unit reported three minor noncompliance instances (failure to be available for quarterly monitoring interviews).
Why this matters: The enforcement metrics and expert pool affect case quality, timeliness and public protection; probation outcomes reflect monitoring and rehabilitation capacity.
Next steps: Staff will continue outreach to recruit experts in specific geographies and specialties, maintain SharePoint workflows, and monitor case timelines with partner agencies.
Ending: Managers said they intend to run expert trainings periodically and to provide resources for experts to prepare for hearings and reports.
