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Commissioners back employee survey of PMR clinic; privacy review requested
Summary
Kootenai County commissioners discussed sending a short survey to county employees to evaluate the PMR employee clinic. Commissioner Dorothy urged staff to consult CK and Cecilia to avoid HIPAA or privacy violations before the survey is finalized.
On Sept. 30 Kootenai County commissioners discussed soliciting direct employee feedback on the county’s PMR clinic to determine whether anecdotal reports of service issues reflect a broader pattern.
Commissioner Eberlein opened discussion noting the PMR program has been in place for roughly a year and that staff had heard “anecdotal stories of service that could be much improved.” He said the county should collect systematic feedback before making policy decisions.
Jeff Fuller, director, presented a draft survey and urged a measured approach. “I have a copy here so you can take a look at it. It’s pretty short. And it really just addresses service levels, not, any kind of treatment per se,” Fuller said.
Commissioner Dorothy asked that personnel with privacy and health compliance oversight be involved before the survey is distributed. “There are potential HIPAA issues, privacy issues, so, please keep CK and Cecilia in any conversation about what the survey will ask so that we don't cross into any issues of invading privacy,” Dorothy said.
The commissioners agreed to direct staff to implement a short survey to the county employee base and to involve CK and Cecilia in survey design and review to mitigate privacy concerns. Fuller described the proposed instrument as a service‑level survey designed to gather user experience information rather than clinical or treatment details.
Ending: Staff were directed to proceed with the survey design and distribution after privacy review; no formal vote was recorded.
