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House approves probe into LUMA complaint handling after members cite repeated closed claims
Summary
Representative Hernández Concepción presented and the House approved Resolution de la Cámara 399 to investigate LUMA's handling of customer complaints, citing instances where claims were closed without resolution.
The House approved Resolution de la Cámara 399 on Sept. 29 to investigate how LUMA, the island's electric service operator, processes and closes customer complaints.
Representative Hernández Concepción introduced the measure and described constituent reports that LUMA frequently closed outage or service complaints without resolving them, forcing residents to file multiple complaints for…
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