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Recipient rights director reports rising complaints and heavy incident-report workload at Ottawa County CMH
Summary
The recipient rights office reported 16 open complaints at the Sept. 26 meeting, with monthly incident-report volumes between about 200 and 270; the director said investigations aim for completion within 90 days and that site visits and training are underway.
Brianna, director of recipient rights at Community Mental Health of Ottawa County, told the Recipient Rights Advisory Committee on Sept. 26 that the office has seen an uptick in complaints and continues to process a high volume of incident reports.
Brianna said the report covered March through August and that complaint counts rose at several points in that period; as of the Sept. 26 meeting she had 16 open complaints. She explained the office has a 90-day statutory investigation window and aims to close cases sooner where…
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