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Mediation agreement rates rise while complaints and due‑process requests increase, state dispute‑resolution unit reports
Summary
The State Department reported a 75% day‑of‑mediation agreement rate, a 29% increase in state complaints this year and a substantial multi‑year increase in complaints nationwide; the department has expanded its mediator and hearing‑officer panels and increased training.
Kirsten, a member of the Connecticut State Department of Education’s dispute‑resolution staff, reported to the State Special Education Advisory Council on Sept. 24 that mediation outcomes, state complaints and due‑process hearings are all active parts of the system and that caseloads have been growing.
Kirsten told the council that the department’s mediation agreement rate reached 75 percent for agreements obtained on the day of mediation and that the department expects additional mediated agreements that finalize after a session. “I encourage all of you, as you talk to people around you who are curious about the system, encourage them to participate. It’s a wonderful option for dispute resolution,” she…
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