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Matthews authorizes town manager to negotiate contract to replace troubled CAD/RMS system
Summary
The Town of Matthews authorized the town manager to negotiate and execute a contract with Southern Software, not to exceed $125,000, to replace a malfunctioning computer-aided dispatch and records-management system after staff said the incumbent vendor had failed to meet needs.
The Town of Matthews Board of Commissioners on Sept. 22 authorized Town Manager Kurt Walton to negotiate and execute a contract with Southern Software to replace the town's computer-aided dispatch and records-management software, with a not-to-exceed amount discussed at $125,000.
Town Manager Kurt Walton told commissioners the current vendor, ProPhoenix, had been contracted in 2023 but the system "literally hasn't worked," producing ongoing, unresolved problems that jeopardize…
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