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Council directs staff to seek cancellation of short-term-rental software after operators and staff report problems
Summary
City building and finance staff said the Deckard/Decker short-term rental platform created more administrative work and payment-reconciliation problems; council instructed staff to pursue cancellation and look for alternatives.
City building and finance staff told the Alpine City Council on Sept. 10 that the short-term rental (STR) compliance platform the city contracted with in November 2024 has not met expectations and has increased administrative workload.
Jessica Eisley, the city’s building official, said the vendor’s system “has become more work for us,” noting persistent data matching errors, submission failures and a lack of staff-facing controls. Finance clerk Crystal Gonzales said payment-processing problems have required extra time to reconcile and that the payment processor’s reporting delays left the finance office unable to verify credit-card receipts for weeks.
The contract with the vendor…
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