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DPA reports 27% year‑to‑date rise in complaints and launches automated messages and mediation outreach
Summary
Executive Director Paul Henderson told the Police Commission that complaint intake is up 27% year to date compared with 2024 and described new automation and mediation outreach to improve complainant communications.
Executive Director Paul Henderson of the Department of Police Accountability told the Police Commission on Oct. 1 that DPA has opened 710 cases year to date and closed 718, and that the office has opened 152 more cases so far in 2025 than at the same point in 2024 — a 27% increase.
Henderson told the commission that much of the increase is attributable to an improved and more integrated referral system that draws from 3-1-1, and that the number of…
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