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Milwaukee FPC oversight committee: Q2 2025 report shows 911 answer times exceed city standards
Summary
Fire and Police Commission audit staff reported that Milwaukee emergency call centers met and exceeded the department''s mandatory 15-second standard for answering 911 calls in the second quarter of 2025, with high percentages across police, fire, and cross-trained universal call takers.
The Fire and Police Commission Oversight and Accountability Committee heard a communication from FPC staff on the second-quarter 2025 911 call-wait-time report showing that both police and fire emergency call centers met the department''s mandatory answer-time standard.
FPC staff told the committee that the city''s mandatory standard requires that 90% of all 911 calls be answered within 15 seconds; a second, nonmandatory standard is that 95% be answered within 20 seconds. The staff presentation said police calls met the 15-second…
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