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Inspector General: hotline, bank-scan tools and staffing push to speed investigations
Summary
The Office of the Inspector General reported improved web complaint response, new bank-record scanning and investigative databases, staff hires and a plan for peer review and investigator certification.
Curtis Donald, presenting as inspector general, updated the Governmental Operations Committee on investigative operations, tooling and staffing, saying the office has focused on timelier complaint responses and technical upgrades to accelerate complex investigations.
Donald said the office has improved its web-based complaint intake and is phasing out a prior smartphone app that had fallen dormant. He described closer information-sharing with federal, state and local law-enforcement partners and said the office acquired a bank-record scanning tool that can convert image bank records into spreadsheets,…
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