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Sedgwick County reports multi-day credit card processing outage at county offices
Summary
County officials said a vendor'initiated cloud migration disrupted in-person and some online credit-card payments for more than a week; the county is using alternative payment methods and posting daily updates while working with the vendor to restore full service.
Sedgwick County officials reported on Sept. 25 that a recent vendor migration to a cloud system led to intermittent and, at times, complete outages of credit card processing at several county facilities. Lindsay Powerso, the county chief financial officer, told the board that the vendor's migration caused repeated outages beginning about two weeks earlier and that reporting functions used to route payments to the correct county funds were intermittently unavailable.
"For about a week, we were completely unable to process any credit card payments at any of our locations," Powerso said. She said county finance and IT staff created internal tracking sheets…
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