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Fulton County 911 staff report protocol upgrades, AI training and staffing losses
Summary
The county’s emergency communications staff previewed a new caller-in-crisis protocol (Protocol 41), an AI-driven training tool, and reported two recent staff departures; hiring is underway for two full-time positions.
Fulton County emergency communications staff told commissioners on Sept. 15 they are implementing new caller-in-crisis procedures and training, and that the center is recruiting to refill two full-time dispatcher positions.
A staff member reported the purchase of Protocol 41 — a specialized emergency medical dispatch protocol for callers in mental-health crisis — and said the county cannot use the protocol until every dispatcher completes…
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