Grand Prairie launches new water utility customer portal
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Summary
The City of Grand Prairie launched an online water utility customer portal that lets residents enroll, make one-time payments, set up preauthorized payments, sign up for paperless billing and start move-in/move-out requests without logging in.
The City of Grand Prairie announced a new water utility customer portal that residents can use to enroll, view balances and make payments at https://paywaterbill.gptx.org.
City communications staff said customers can enroll by entering a new account number or by using the “find my account number” link, or by responding to an email invitation from noreply_waterbilling@gptx.org. The enrollment process requires the statement balance from the prior two months. Once enrolled, users can set up preauthorized payments, sign up for paperless billing and view payment and statement history.
The portal allows customers to make a one-time payment or to begin a move-in or move-out process without logging in, the announcement said. Staff demonstrated a brief tour feature, described in the announcement as accessible via a “taxi icon” at the top right of the portal interface.
City staff provided the email address noreply_waterbilling@gptx.org as the sender residents should look for when they receive an enrollment invitation. For more information and additional help materials, the city directed residents to gptx.org.
"We hope you enjoy our new water utility customer portal," a city staff member said in the announcement.
