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Metronet tells council $35M investment nearly a year in; 10,000 homes passed in Broken Arrow
Summary
Metronet updated the council on its fiber deployment in the city, reporting a $35 million investment, more than 10,000 homes passed, and roughly 12–14 months of construction remaining; the company emphasized its resident-notification and restoration practices.
Metronet representatives briefed the Broken Arrow City Council on Sept. 16 about progress on a citywide fiber build that the company said is backed by a $35 million investment.
A Metronet city relations manager summarized project milestones: more than 10,000 homes passed, over 730,000 feet of underground conduit installed and about 8,000 feet of aerial construction completed. The company reported more than 700 resident service tickets handled and an on-time arrival rate for field operations above 97%.
Staff and Metronet emphasized resident communications: a mailed notice 30–45 days before construction, bright-green “construction underway” postcards 7–10 days before work, door hangers at active construction sites, and neighborhood entrance signs. The presenter pointed council members to a construction-specific web portal (metronet.com/construction) where residents can open tickets for issues such as sprinkler systems or restoration concerns; the company said it responds to 99% of those tickets within 24 hours and performs restoration within 24–48 hours of the start of build activity.
Council members thanked Metronet for the update and noted the company’s customer satisfaction ratings and responsiveness; no council action was requested or taken on the update.
