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Public comment: residents raise tenant refund claims, municipal golf concerns and low bike counts on Humboldt Street
Summary
At the Sept. 15 San Mateo council meeting, residents used the public-comment period to press for follow-up on a tenant fee dispute with Equity Residential, problems at Poplar Creek municipal golf operations, and to present bike-count data showing low usage on Humboldt Street bike lanes.
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During the general public-comment period on Sept. 15, multiple residents urged the council to investigate housing and facilities matters and to consider local traffic and bike-lane usage data.
Tenant complaint: Yunji Kim asked the council to investigate a rental-fee dispute with Equity Residential after she said the company double-charged a refund and then rebilled a penalty called "insufficient notice" despite prepaying rent. Kim said she contacted several legal-aid providers but could not secure help because those groups are prioritizing urgent eviction cases. She urged the council to examine deceptive business practices and to consider strengthening tenant protections and legal-aid support for residents.
Golf-course operations: Michael Sevilla spoke about Poplar Creek Golf Course operations, alleging management prioritized VIP members and that prime-time tee times are being left unused while residents cannot book. He said Poplar Creek management reported an extra $90,000 in revenue from the VIP program last year but had not explained how much was lost to no-shows and cancellations. He and other speakers asked the city to consider changing the VIP 14-day reservation window and to improve facility management.
Bicycle counts on Humboldt Street: Tassos Zagrafis reported camera-based counts for Humboldt Street and nearby Poplar Avenue bike lanes and said the raw data show very low daytime bicycle usage. Zagrafis said his data show an average of roughly three bike trips per day in the first month of measurement, rising to about six or seven per day in the summer — far fewer than some earlier public estimates. He urged the city to rely on measured data when evaluating projects and to consider restoring parking where bike-lane use is extremely low.
Other notable public comments: Several residents and students spoke in favor of the Nineteenth Avenue/Fashion Island multimodal improvements and described personal safety concerns while biking to school; Samaritan House and tenants advocates were cited in the CDBG discussion. The clerk indicated housing staff would follow up with the tenant who asked for assistance.
What the council said: Mayor Robert Newsome Jr. asked staff to have housing staff contact the tenant who requested help. Council members thanked speakers and encouraged continued dialogue with staff on the Nineteenth Avenue project and other neighborhood concerns.
No formal action on these specific public comments was taken at the Sept. 15 meeting; staff follow-up was requested in some cases.

