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Board of Tax Appeals warns staffing shortfall and aging technology are slowing appeals
Summary
Kristen Wheeler, chair of the Board of Tax Appeals, told the Special Committee on Taxation the agency is operating with a lean staff and an outdated content‑management system, creating multi‑week processing delays for valuation and exemption appeals and driving a request for additional administrative and IT positions.
Kristen Wheeler, chair of the Board of Tax Appeals (BOTA), told the Special Committee on Taxation that the agency is processing near‑record numbers of appeals while operating with a small staff and an aging technology platform.
Wheeler said BOTA processed more appeals in the most recent fiscal year than in almost any year since 2019 and is seeing “near highs” in both regular and small‑claims filings. She noted the board handles both regular division cases, which follow the Administrative Procedure Act and Kansas rules of civil procedure, and a small‑claims track that is informal but subject to statutory deadlines. “All single‑family residential properties must go through the small claims appeal process,” Wheeler said, noting statutory deadlines compress that part of BOTA’s calendar.
Why it matters: BOTA’s delays have…
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