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Harris County cites early problems after switch to new routing software; district working to fix app and tablet provisioning
Summary
Business services staff told the board the new EasyRouting system and parent app produced routing omissions and tablet provisioning problems at the start of the year; most issues were addressed and the district is coordinating fixes with the vendor.
Harris County — School district transportation officials reported early‑year problems after switching to a new routing and parent‑notification platform, telling the Harris County Board of Education some families were not routed and several tablets issued to parents lacked cellular provisioning.
"A lot of the issues in our routing for our students wasn't so much that we missed them as the new routes that they wanted or new students that needed routing did not complete the forms to get forwarded to us," Mr. Fisher, the district’s business services and technology lead, told the board. He said incomplete online forms or…
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