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Resident urges clearer water-billing policy after friend received quadruple bill
Summary
A resident asked the council for consistent, approachable water-billing customer service after a friend received a bill roughly four times larger than expected; the speaker also described technical limits on accessing city meter telemetry for private smart-home monitoring.
Matt Lewis, a Roosevelt resident, used the public-comment period to raise two related concerns: the city's water-meter telemetry and inconsistent handling of high-water-bill complaints.
Lewis said he operates a smart home and has worked to read utility meters by using consumer radio equipment, but the city's water meters are not publicly readable with the same devices. "I want to be able to get real time…
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