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County OKs trial subscription to Comms Coach hiring and training platform for 9-1-1 center
Summary
Commissioners approved a one-year subscription to Comms Coach by GovWorks Inc. to assist with recruitment, screening and AI-driven training for the county 9-1-1 center; staff said first-year discounted cost is about $30,000 and implementation will take about 90 days.
Kootenai County commissioners approved Sept. 23 an annual subscription to Comms Coach by GovWorks Inc., a platform county staff said will be used for recruiting, stress-testing applicants and AI-driven training and quality assurance at the county 9-1-1 center.
Lieutenant Howard presented the program to the Board, saying the platform offers broader candidate screening (including stress-evaluation modules), an AI…
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