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TABC reports AIMS user growth, completes phase 2 and outlines phase 3 risks
Summary
TABC reported AIMS has logged more than 3.1 million sign‑ins and completed a Phase 2 feature set; staff described planned Phase 3 work and current vendor‑quality and design challenges.
Deputy Director of IT Laurie Sanchez told the commission on Sept. 23 that the agency's AIMS licensing and case management system has seen more than 3.1 million logins since it went live in September 2021 and that the agency completed Phase 2 functionality, while describing remaining work and challenges for Phase 3.
Sanchez delivered a metrics summary: “Since it went live in September 2021 through September 8, there has been more than 3,100,000 logins into the application. From those logins, there's been approximately 59,000 original applications submitted, approximately…
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