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Council approves additional work for utility billing software migration after export problems with incumbent vendor
Summary
The council approved extra consulting and testing work to clean and import customer billing data into a new utility billing system after the city encountered problems getting a clean export from its existing vendor.
The City Council on Sept. 23 approved item 8W, authorizing additional time and consulting resources to complete a migration of the city’s utility billing system after repeated problems exporting clean customer and billing records from the incumbent vendor.
City staff told the council that the additional spending covers extra data-cleaning and testing cycles needed to avoid transferring corrupted or incomplete customer…
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