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County hears demonstration of EVA AI phone and interview assistant for social services; vendors describe data protections and limits
Summary
TipToe Automated (EVA) presented an AI-powered phone and interview assistant for county social services, demonstrating multilingual phone responses and automated interviews; presenters described AWS security, data retention policies and how the tool would route calls and escalate distress signals.
Company representatives from TipToe Automated introduced EVA, an AI-driven customer-assistant product that handles inbound calls, conducts scripted interviews and provides an internal "companion" answer bot for staff.
Andrea Tipping and Greg Tipping, cofounders of TipToe Automated, told legislators the product suite includes EVA Phone (an AI front-line phone agent), EVA Interview (automated interview capture for eligibility forms) and EVA Companion (a document-driven answer bot for staff). They said EVA Phone is multilingual and can be trained on county websites and PDFs, and EVA Interview can capture required intake fields and present them to a worker.
During a live demonstration,…
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