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Owensboro dispatch demonstrates CAD, texting and drone/air-evac integrations in 9-1-1 presentation
Summary
Central dispatch detailed its computer-aided dispatch, wireless mapping, text-to-9-1-1 and air-evac coordination capabilities and explained why the city replaced a reverse-911 product and is migrating sirens to 800 MHz.
Paul Neddy, Owensboro central dispatch lead, gave an overview of the city’s emergency-dispatch technology on Sept. 16, demonstrating how computer-aided dispatch (CAD), mapping, text-to-9-1-1 and integrations with external dispatch centers and air-ambulance services reduce response time.
Neddy described the city’s responsibilities—Owensboro Police and Fire Departments, Daviess County Sheriff and Fire Departments, school police and animal control—and showed an audio clip and timeline of a medical call to illustrate that…
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