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Dickinson County 911 director outlines staffing shortfalls and proposes new EMD and AI quality tools
Summary
Newly installed 911 administrative director Amber Piper told the Dickinson County Commission the dispatch center remains understaffed but has short-term staffing plans and recommended investing in electronic emergency medical dispatch tools and an AI-driven quality-assurance platform funded through 911 funds.
Amber Piper, Dickinson County administrative director for 911, told the County Commission that staffing has been the department’s primary issue since she arrived, but that recent hires and temporary PRN staff have reduced critically understaffed shifts.
Piper said the department currently has three full‑time dispatchers, two in training and five PRN (as‑needed) dispatchers; one additional full‑time dispatcher is due to start the following Monday. She said that in early September the department had reduced the number of single‑dispatcher shifts from a peak of 11–12 down to two full overnight shifts and a few partial single‑dispatcher periods.
Piper urged the commission…
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