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Sedgwick County IT leaders outline operations, cybersecurity and SAP support
Summary
Sedgwick County IT leaders described department structure, cybersecurity posture and enterprise systems during a brief presentation, citing nearly 19,000 help-desk calls, about 400 servers and a data warehouse that pulls from more than 30 systems.
Scott Wagner, Sedgwick County chief information officer, told meeting attendees that the county's information technology department is organized into four teams and supports technology services across more than 45 county departments.
The overview matters because county IT underpins finance, human resources, public services and public safety systems used by thousands of county employees and the public; leaders said staffing, security and system integration are central to keeping those services running.
Wagner said the infrastructure team, led by James Arns, provides direct help-desk support and manages the county's servers, networking and telecom. "In fact, last year, this team received nearly 19,000 help desk calls while also managing 400 servers," he said.
He described a second group, the information security team led by Joe Courier, as focused on protecting county services and data. "We block about 50% of all incoming emails, which are malicious," Wagner said, and added that the team is preparing defenses for future threats, including AI-powered phishing and the long-term challenge of quantum computing.
Gina Gillespie, an ERP team member, described the county's enterprise resource planning systems and the data warehouse that supports reporting. "If you're wondering what ERP is, it stands for enterprise resource planning," Gillespie said. She said the county's SAP systems support finance, HR and purchasing and that the data warehouse "pulls information from over 30 different system[s] that helps generate hundreds of reports" relied on across the organization.
Greg Gann, an IT staff member, described project and application teams that manage technology procurement, deployment and maintenance. He also highlighted a geographic information systems unit, noting it "provides mapping and analysis services for the Wichita–Sedgwick County area." Gann said county employees can work remotely when needed and that the department emphasizes flexibility and work–life balance.
The presentation was informational; no formal actions, votes or policy changes were recorded during the remarks.
