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911 center urges pay adjustments to stem operator turnover; says call volume rising
Summary
Elkhart County’s public safety communications center (PSCC) told council its 2026 request mainly reflects pay and benefit increases to retain dispatchers amid significant turnover and rising 911 call and dispatch volumes. The center asked council for support to keep pay competitive with neighboring centers and for modest operating adjustments.
PSCC leadership told the county council that the center’s workload and staffing pressures are driving the need for pay adjustments in the 2026 budget.
The PSCC presentation noted roughly 99,000 dispatches of police, fire and EMS in 2024 and an expected increase toward 102,000–103,000 if current trends continue; phone‑call volume was cited at about 202,000 inbound calls in 2024 (roughly 553 calls a day). The center said the proposed 2026 increase — described…
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