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Campuses report file processing and award‑history gaps; THECB urges case reporting and offers next steps
Summary
Financial aid directors reported trouble with award‑history file submissions and missing TEOG/transfer history responses; THECB staff reminded institutions PPAs must be executed to receive funding and highlighted upcoming FAD cycle and Good Neighbor deadlines.
During the meeting institutional staff raised operational problems that are affecting students’ ability to receive promised aid.
Several financial aid officers said award‑history functionality and file submission processes used to check prior TEOG/Texas Grant awards are failing. “We submit it, and we never ever get a response,” a campus director said, describing repeated attempts to upload files and receive confirmations. Other members said they…
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