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Priority Waste reports fleet upgrades and call‑center fixes after summer service issues in Utica
Summary
Priority Waste briefed the Utica City Council on fleet purchases, staffing challenges, and changes to its call‑handling and online reporting systems; the company said vehicle deliveries and operational changes have reduced missed collections and shortened recovery times.
Dan Binet, vice president of municipal sales for Priority Waste, updated the Utica City Council on recent operational changes following service disruptions earlier in the year.
Binet said the company purchased 100 vehicles in August 2024; 68 were already in service and the remaining 32 were expected to arrive before year‑end. He said an additional vehicle order is planned for 2026. Priority Waste’s local operations are dispatched from the Sterling Heights yard; Binet said a combination of vehicle maintenance issues, staffing shortages, and severe weather contributed to service interruptions…
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